User Support |
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Frequently Asked Questions-FAQ's |
Customer Care Numbers |
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P What are the charges for using your services?For each transaction, the charges are indicated on the page of the service you want to use. P Do I need to register to use your services?The only service you are required to register for is the Bulk Airtime service.The rest do not require any form of registration. P For the Bulk Airtime Service, what is the minimum and the maximum number of phone numbers I can send airtime to?At least two phonenumbers and with no limit on the maximum. P How long does processing a request take?All requests, except the Bulk credit service, takes under 5 minutes to complete.The Bulk credit service is dependent on the number of contacts. P What is the minimum and maximum amount of money I can transact with?The minimum and maximum amount is indicated in the cost chart of the respective service. P How can I reach you for assistance?You can easily chat, email or contact us on our customer care numbers. P Can I send money to a different number when I use the Airtime for Cash service?Yes you can, just indicate the number you want to send money to. P To buy airtime, must I have money in my mobile money account?Yes P How do I decide on the Chura agent number to send money to?Preferably the Chura agent number in the same network as your mobile phone number. P Can I buy airtime for my modem?Well, yes you can purchase credit for your modem, you'll just need to have money in your mobile money account and you are good to go. P Must I provide the number am sending the airtime with?Yes, this will enable us to process your request much faster. |
You can send a blank sms to our Customer Care Service Numbers below and we'll get back to you ASAP. Or you can just call us on the same.
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